Refund Policy

Last updated: August 2026

Your satisfaction is our priority at Elora Beauty. If you are not completely happy with your purchase, we're here to help.

Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, unopened, and in their original packaging.
• For hygiene reasons, we cannot accept returns on opened skincare, soap, or fragrance products unless they are defective.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 business days.
• For Cash on Delivery orders, refunds will be issued via bank transfer.

Damaged or Defective Items

If you received a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no extra cost.

Non-Returnable Items

• Opened or used products
• Items purchased on sale or with a discount code
• Gift cards

Contact Us

To initiate a return or refund, please reach out to us through our Contact page.