Frequently Asked Questions

🛍️ Orders & Shopping

How do I place an order?
Browse our products, add your favourites to the cart, and proceed to checkout. Follow the steps to enter your delivery details and choose your payment method.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our support email or WhatsApp.

🚚 Shipping & Delivery

Do you deliver across Pakistan?
Yes! We deliver nationwide across Pakistan. Delivery typically takes 3–7 business days depending on your location.

What are the shipping charges?
Shipping charges are calculated at checkout based on your location. We occasionally offer free shipping promotions — stay tuned!

Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan. Simply select COD at checkout.

💳 Payments

What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and online card payments where available.

Is it safe to pay online on your store?
Absolutely. Our store is secured with SSL encryption to keep your payment information safe.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. Please refer to our Refund Policy for full details.

How do I initiate a return?
Contact our support team with your order number and reason for return. We will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

🌸 Products

Are your products authentic?
Yes, all Elora Beauty products are 100% authentic and sourced directly. We take pride in offering only genuine, high-quality beauty and fragrance products.

Are your products suitable for sensitive skin?
Many of our products are formulated for all skin types, but we recommend checking individual product descriptions. If you have specific concerns, feel free to reach out to us.

Do your perfumes contain alcohol?
Product formulations vary. Please check the individual product listing for ingredient details, or contact us for more information.

📦 Packaging

How are orders packaged?
All orders are carefully packed to ensure your products arrive safely and in perfect condition. Gift-ready packaging is available on select items.

📞 Contact & Support

How can I contact Elora Beauty?
You can reach us via email or WhatsApp. Visit our Contact Us page for details. We typically respond within 24 hours.

What are your customer support hours?
Our support team is available Monday to Saturday, 10 AM – 7 PM PKT.